Help Desk Support Solutions

Are you searching for a way to resolve your organization’s computer support problems? PCB Technology can provide you with the computer support you need:

• The freedom to focus on your core business objectives.
• Give your employees and/or customers a professional computer support experience.

At PCB, we utilize approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer hardware and software problems.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.

It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare. PCB provides a means to:

• Improve your customer service
• Lower your technical support costs
• Improve your business image
• Reduce your management headaches

Technical Support Resources

PCB can supply your organization with the resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.

• Toll-free telephone
• e-Mail
• FAX
• Live Internet text chat
• Remote control
• 24 hours/day X 7 days/week X 365 days/year
• After-hours and Overflow
• Commercial computer hardware
• Commercial desktop software